terms-and-conditions

Uploaded Content Requirements

We strongly recommend that content uploaded to Ace Print Media for print fulfillment is:

At a minimum of 300 DPI at 1:1 ratio (or 100%). Content that does not meet this standard may experience print or images that are fuzzy, pixilated or otherwise distorted for which 4over does not accept any responsibility. We reserve the right to reject content that does not meet this standard, but we do not assume any obligation to verify that the content meets this criterion.

Designed in CMYK and uploaded to 4over in CMYK with no embedded color profile. (You may upload in RGB or some other standard if you choose, however, the color will be converted and Ace Print Media is not responsible for any inaccuracy or color shift that occurs as a result of the conversion).

Color Quality

Ace Print Media guarantees that its prints will meet CMYK industry standards. We cannot guarantee "match-print" color fidelity and cannot prevent slight color shift throughout an order. Because we cannot control the color reproduction of a customer's computer monitor, we cannot guarantee that the actual print color will precisely match any preview as it appears your monitor. Ace Print Media is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output. Please note that the application of UV coating may have an effect upon or change the appearance of printed colors. Ace Print Media is not liable for the final color appearance of a UV coated product.

Production Turnaround Time

Ace Print Media's standard turnaround is dependent on the product ordered; if you do not specify otherwise you will be charged for standard turnaround for the relevant product.

Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.

For your convenience, depending on the product ordered, Ace Print Media offers a variety of different production turnaround times. Not all of the following turnaround times are offered on every product; the available turnaround times will be listed with product as part of the order process.

Over/Under Runs

Although we endeavor to ship the quantity ordered, Ace Print Media reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run.

Order Approval/ Proofing

Ace Print Media has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a Ace Print Media customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that Ace Print Media will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process.

Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. Ace Print Media will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.

If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

Order Cancellation

To cancel an order, the customer must contact us and get a cancellation approval. A print order can be canceled at any time prior to it entering into production. If you cancel an order prior to it entering into production an Ace Print Media Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services. All cancellations must be completed through this website by accessing your Pending Orders. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.

If within forty five (45) days or later of you placing an order and Ace Print Media has not received any files or incomplete files from which to complete your job, Ace Print Media may at its option cancel the order and refund any payment charged to your credit card.